The field of robotics has witnessed several advancements in the last few years. Today’s AI-backed robots with cognitive capability can analyze and process huge amounts of data accurately and quickly. Furthermore, robots-as-a-service (RaaS)—or leasing robotic devices through a cloud-based subscription service—is enabling businesses entities to handle their everyday operations in a cost-efficient manner without any upfront investment. As a result, the adoption of robotics across different industry verticals has grown by leaps and bounds. For example, several retail businesses have transformed their customer interactions by moving robots from warehouses to shops. The cutting-edge bots provide personalized recommendations to consumers based on their previous purchases. This drives customer engagement and generates more revenue. Drones are also being used today to deliver goods, which plays a vital role in reducing human-to-human interactions.
Also, organizations are using robots to facilitate their call center operations and more efficiently handle incoming phone or internet traffic. This enables them to smoothly run multiple communication channels, better address customer needs, and provide the right information at the right time. So, robots today are not just maintaining back-office operations but working in liaison with the human workforce to lessen their burden while making businesses more efficient and optimizing the efficiency of their human counterparts.
Owing to such benefits, business entities are striving to integrate robotics and automation into their core process. For this, they need to rightly navigate this flourishing domain and find the best partner to avail the best solutions. To help organizations select the best robotics solution, we present to you CIOReview’s “Top 10 Robotics Solution Providers - 2020.”